Our Standard processing times run between 4-6 weeks from order placement to shipping. You can also select a quicker turn around time when choosing your shipping method.
Due to the nature of our items, returns are currently not accepted and all sales are final.
If you mistakenly ordered the wrong size, we'd be happy to exchange your item.
- Buyer assumes all responsibility for shipping charges due to exchanges.
- We must be notified of the exchange within 7 days of package delivery. Item must be returned within 14 days of notification.
- Due to other orders in progress turnaround time will be 6-8 weeks once the exchanged item is received.
- No exchanges allowed on custom orders.
Once orders are placed and approved, they cannot be canceled.
In the case of a duplicate order, please fill out our contact us for assistance. We must be notified of duplicate orders within 24 hours of the order placement.
Customs and Import Tax:
Buyers are responsible for any customs or import taxes that may apply.
We are not responsible for any delays due to customs.
Lost or Stolen Packages:
We are not responsible for any lost or stolen packages. Please contact us and we will gladly assist you in contacting the USPS to resolve the issue.
Caring for your Rose & Wesley Pieces
We prewash all fabrics before making our pieces to prevent shrinkage and/or color bleeding however, we do recommend washing your item(s) with a color catcher prior to wearing them. Always wash your handmade pieces by hand or on a gentle cycle in cold water and lay flat to dry. If you must use a dryer you'll want to tumble dry with no heat.
Cool irons are usually acceptable for wrinkles.
We are not responsible for fabric bleeding, shrinkage, or other mishaps due to laundering.